Terms & Conditions

All HypeHouse members must have an account with a valid email, phone number and card on file to register for classes. Registration for classes may be done online, on our app, or in-person at the studio.
If the class you'd like to book is full, you can add yourself to the waitlist. As spots are canceled, the list moves up automatically and moves the next person into the spot that was canceled. A notification email will be sent you (make sure you have your email notifications on).
If you sign up for the the waitlist, you are agreeing to the same terms as signing up for a class. The same cancelation policy applies once added off of the waitlist. If you are on the waitlist and you think there is a chance you won’t make class if added, please be sure to cancel yourself off the waitlist to avoid penalty (you can cancel off the waitlist within the 8 or 12 hour window without penalty. If you’ve already been added to class, cancellations will result in a penalty).
If you are not signed in 2 minutes prior to class, your spot is subject to be given away. If you are running late, you MUST CALL the studio and we will hold your bike for 5 minutes after the start of class time.
- First time clients must arrive before class starts to participate.

All weekday classes must be cancelled 8 hours prior to class time to avoid a late cancel fee of $15.
- Weekend and special event classes will have a 12 hour cancelation window.
Clients may cancel online, on the app, in-studio, or by calling or texting the studio (this must be done before the 8 or 12 hour cutoff to avoid a charge).
If you do not show up, cancel your class, or contact us within the allotted time frame, you will be charged a no show fee of $20.
If you have a confirmed class for one class and get into another from the waitlist within the late cancel period, you will be charged for both spots.

All accounts require a valid credit card to be stored on file. No exceptions.
If you cancel class within the 8 or 12 hour window, you will AUTOMATICALLY be charged a late cancel fee. If you feel your situation qualifies for an exemption, you must contact the studio (text is best) and WE MUST CANCEL FOR YOU to avoid a charge.
- All Access members are alloted 1 grace late cancel per month.
Refunds for special circumstances will be in the form of account credit.
All classes must be paid in full by the time the class begins. If you take class without any previously purchased class/classes on your account, you will automatically be charged for a single class.
Shoe rentals are $2 and will be charged to your credit card during class if you do not provide cash prior to the beginning of class.
If a client’s credit card is rejected for charges, payment information must be updated prior to being permitted to take another class.
- Outstanding charges will be processed once new payment is added.

You must be 14 years or older to take a HypeHouse class. If you are under 18 years old, we require your legal guardian to sign a consent form in-studio in person prior to taking class.

Our Monthly Unlimited pricing is a 6 month, month-to-month auto-renewing membership. The minimum term is 3 months before you are able to cancel without penalty. If you must terminate the contract due to prolonged illness/injury, moving, or other extenuating circumstances, we require 30 days advance notice.
All single and multiple class packages have expiration dates subject to change without notice.

HypeHouse is not responsible for any lost, damaged, or stolen items. All items left in the studio will be kept in lost and found for 1 month before being donated.
Riders must be at least 4’10" to ride.
HypeHouse Stage bikes are limited to a maximum rider weight of 350lbs.